Privacy Policy

This Privacy Policy explains how Svant (“Svant,” “we,” “us,” or “our”) collects, uses, and safeguards your information when you use our website, our app at app.svant.in, and related services (together, the “Services”). By using the Services or providing information to us, you consent to the collection, use, and disclosure of your information — including any sensitive personal data — as described in this policy. If you do not agree, please do not use the Services.

1. Information we collect

We collect the following categories of information:

• Account information — such as your name, email address, phone number, and password when you create an account.
• Photos and uploads — images of your rooms or spaces that you upload so our AI can generate redesigns.
• Order and delivery details — shipping address, billing details, and information needed to make, deliver, and install products.
• Payment information — processed by third-party payment providers; we do not store full card details on our systems.
• Usage and device data — such as IP address, browser type, pages viewed, and interactions, collected via cookies and similar technologies.

2. How we use your information

• To provide, operate, and improve the Services.
• To generate AI designs and produce custom and made-to-order products.
• To process orders, payments, delivery, and installation.
• To communicate with you about your account, orders, and support requests.
• To personalize recommendations and content.
• To send you service updates and, where permitted, marketing or promotional communications (you can opt out at any time).
• To detect, prevent, and address fraud, abuse, and security issues.
• To comply with legal obligations.

3. Photos and AI processing

Images you upload are used to generate design visualizations and to identify or create products for your space. We may process these images using our own and third-party AI systems. We do not sell your images, and we do not use them to publicly identify you without your consent.

4. How we share information

We may share information with:

• Service providers — hosting, analytics, payment, and AI processing partners who act on our behalf under appropriate safeguards.
• Manufacturing and logistics partners — to build, deliver, and install the products you order.
• Legal, regulatory, and safety — to government, tax, and law-enforcement authorities or other parties where required by law, regulation, or valid legal process (such as subpoenas or court orders), or to protect our rights, property, and the safety of our users or the public.
• Business transfers — in connection with a merger, acquisition, reorganization, or sale of assets.

Some of our service providers may process your information outside your state or country. Where we transfer information across borders, we take steps to protect it consistent with this policy and applicable law.

5. Cookies, analytics, and tracking

We use cookies and similar technologies — such as web beacons and server logs — to keep you signed in, remember preferences, measure performance, and understand how the Services are used. We may combine this information with other information we hold about you to improve and personalize the Services. You can control cookies through your browser settings; disabling some cookies may affect functionality.

6. Data retention

We keep your information for as long as your account is active or as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion as described below.

7. Security

We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your rights and choices

Depending on your location, you may have the right to access, correct, update, or delete your personal information, object to or restrict certain processing, and withdraw consent. To exercise these rights, contact us at legal@svant.in.

You can opt out of marketing emails at any time using the unsubscribe link in those messages. We may still send you essential service and transactional messages related to your account and orders. Once we receive an opt-out request, it may take a short time to take effect.

9. Children’s privacy

The Services are not directed to children under 18, and we do not knowingly collect personal information from them. If you believe a child has provided us information, please contact us so we can remove it.

10. Third-party links

Our Services may link to third-party websites or services that we do not control. This policy does not apply to those third parties, and we encourage you to review their privacy practices.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, provide additional notice.

12. Contact us

If you have questions about this policy or how we handle your information, contact us at legal@svant.in.

Grievance Officer: Deepak E, deepak@svant.in, Ernakulam.